Refund Policy

Last updated: October 24, 2026

We at ArcaneBoost aim to deliver a great experience for every order. This Refund Policy explains when refunds are available, how to request one, and how they are processed.

1. Eligibility for Refund

  • The order has not been started by an assigned booster.
  • We are unable to deliver the service due to reasons on our side.
  • An obvious technical error caused a duplicate or incorrect charge.

2. Non-Refundable Cases

  • The service has been completed in full.
  • The service is in progress and partial work has been delivered (a partial refund may apply).
  • Delays caused by issues outside our control (game maintenance, account restrictions caused by the customer).
  • Customer-supplied account credentials were inaccurate or revoked during fulfillment.
  • Promotional credits, cashback, or referral rewards.

3. How to Request a Refund

  1. Contact our support team within 7 days of the order date.
  2. Include your order number and a clear description of the issue.
  3. Our team will review the request and respond within 3 business days.

4. Processing Time

Approved refunds are processed back to the original payment method within 5 to 14 business days, depending on your bank or payment provider.

5. Partial Refunds

If a service is partially delivered, the refund is calculated based on the unfulfilled portion. Booster effort and platform fees are deducted as applicable.

6. Chargebacks

We encourage you to contact us first to resolve any issue. Chargebacks initiated without prior contact may result in account suspension and a permanent ban from the platform.

7. Contact

For refund requests, reach us at [email protected] or via the support channels listed on the website.